CD Tesis

Korelasi Dimensi Tangible Kualitas Layanan Terhadap Kepuasan Pasien Forensik Klinik Di Rumah Sakit Bhayangkara

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ABSTRACT


Measuring service quality can be used as a benchmark to assess the performance of services provided in shaping patient satisfaction and can be used as evaluation material. One dimension of service quality is tangible. This study aims to determine the correlation of real quality dimensions with the satisfaction of clinical forensic patients at Bhayangkara Pekanbaru Hospital. The design of this research is quantitative analysis with data obtained from the results of questionnaires filled out by interviewing clinical forensic patients. In this study there were two assessment instruments, namely clinical forensic patient satisfaction (Y) and service quality dimensions (X). Each instrument has indicators, for satisfaction shown by one statement and dimensions of real service quality represented by four statements that will ask for perceptions from respondents. Measurements in the questionnaire use a five-score Likert scale ranging from score 1 (strongly disagree) to score 5 (strongly agree). This study had a sample size of 385 people. The results of this research show that there is a correlation between the real quality dimensions of service and the satisfaction of clinical forensic patients at Bhayangkara Pekanbaru Hospital


Keywords: Satisfaction’s patient, Tangible, and Clinical Forensics.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2008125120

Penerbit

Pekanbaru : Universitas Riau - FK – Pendidikan Dokter., 2023

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2008125120

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PENDIDIKAN DOKTER

Info Detail Spesifik

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Pernyataan Tanggungjawab

Jaka

Versi lain/terkait

Lampiran Berkas

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