CD Skripsi

Efektivitas Penyampaian Informasi Keluhan Pelanggan Melalui Media Sosial Pt Pln (Persero)

---

EFFECTIVENESS OF SUBMISSION OF CUSTOMER COMPLAINTS INFORMATION VIA PT PLN (PERSERO) SOCIAL MEDIA

Mursib1,Abdul Sadad2
Email: [email protected], [email protected] Public Administration Program, Administrative Science Departmen, Faculty of Social and political Science, Riau University,
Pekanbaru, Riau, Indonesia

ABSTRACT

The purpose of conducting this research is to measure the level of effectiveness in conveying information about PT customer complaints. PLN (Persero) via social media and comparing it with the use of the PLN Mobile application. The use of social media is now important for state agencies to make it easier to provide services to the public, public services using social media as an intermediary according to Law of the Republic of Indonesia No. 11 of 2008 which explains about Electronic Information and Transactions, Article 4 Point (c) explained in detail that, "The use of information technology and electronic transactions is carried out with the aim of increasing the effectiveness and efficiency of public services. The data collection process uses crawling techniques, namely taking data from social media applications and online forms and then processing the data using Netiltyc and SPSS. Meanwhile, analysis techniques data is TNA (Textual Network Analysis), which is an analysis technique that uses text on the internet to process it into visual data and Frequency analysis which analyzes the frequency of occurrence of an indicator.
Keyword: Service, PLN, Social Media

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

1701114433

Penerbit

Pekanbaru : Universitas Riau FISIPOL Administrasi Publik., 2024

Deskripsi Fisik

-

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

1701114433

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

-

Pernyataan Tanggungjawab

mardiah

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar