CD Skripsi

Tingkat Kepuasan Nelayan Terhadap Pelayanan Kesyabandaran Di Pelabuhan Perikanan Samudera Nizam Zachman Dki Jakarta

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This study aims to assess the level of satisfaction among fishermen regarding port authority services at the Nizam Zachman Oceanic Fishing Port (PPS Nizam Zachman) in Jakarta. As Indonesia’s largest oceanic fishing port, PPS Nizam Zachman plays a crucial role in supporting national capture fisheries activities, particularly for tuna fishermen.
A survey method was employed, collecting primary data through questionnaires distributed to 45 active fishermen involved in ship documentation processes. The data were analyzed using the Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA) methods. Results indicated that the overall satisfaction level was categorized as very satisfied, with a CSI score of 88.82%. However, IPA analysis revealed several attributes that require attention and improvement, such as service speed, staff competence, and fairness in service delivery. This study recommends maintaining high-performing service attributes and enhancing areas that are perceived as important but currently underperforming, in order to improve service quality and operational efficiency for fishermen.
Keywords: Fishermen Satisfaction, Port Authority Services, PPS Nizam Zachman, Customer Satisfaction Index, Importance Performance Analysis

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2004114109

Penerbit

Pekanbaru : Universitas Riau – Fakultas Perikanan Dan Ilmu Kelautan - Pemanfaatan Sumber Daya Perikanan., 2025

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2004114109

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PEMANFAATAN SUMBER DAYA PERAIRAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

Vina

Versi lain/terkait

Lampiran Berkas

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