CD Skripsi

Analisis peran bank indonesia pada mediasi perbankan dalam perlindungan terhadap nasabah

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Banking Mediation is a dispute resolution process that involves a mediator to assist the parties to the conflict in order to achieve a solution in the form of a voluntary agreement on some or all of the disputed issues between the bank and the client. The assistance provided is done by facilitating dispute resolution by way calling, bring, listen and motivate customers and banks to reach an agreement without giving any recommendation or decision. Banking Mediation is a dispute resolution aimed at protecting customers small and micro businesses. Banking mediation facilitated by Bank Indonesia. The purpose of writing this essay, namely: First, protection of bank customers in banking dispute resolution. Second, the role of Bank Indonesia in carrying Mediation Banking. Third, the effectiveness of the results of the Banking Mediation conducted by Bank Indonesia on Bank Indonesia Regulation Number 8/5/PBI/2006 as amended by Bank Indonesia Regulation Number 10/1/PBI/2008.
Of this research belongs to normative legal scrutiny. Normative research is to analyze the protection granted to small customers in solving banking disputes set forth in the Bank Indonesia Regulation Number 8/5/PBI/2006 as amended by Bank Indonesia Regulation Number 10/1/PBI/2008 About Mediation Banking. This study uses the law of primary, secondary, and tertiary, data collection techniques in this study with the study of literature.
From the results of this study there are some things that can be deduced. First, to facilitate dispute resolution Banking Bank Indonesia Bank Indonesia issued Regulation No. 7/7/PBI/2005 About Customer Complaints. Dispute resolution is settled directly between the customer and the bank. When in solution the customer complaint is not found a solution, the customer can ask the dispute settlement through Mediation Banking to Bank Indonesia by signing agreement to Mediate based on Bank Indonesia Regulation No. 8/5/PBI/2006. Also designed to protect small customers, banking mediation is also intended to preserve the reputation of the bank. Second, the banking mediation conducted by Bank Indonesia. Bank Indonesia only facilitated by providing competent mediators and neutral, but do not have the authority to make decisions. Third, the Bank Indonesia Regulation No. 8/5/PBI/2006 not been able to fully protect small customers as the main reason for the Banking Mediation. Advice authors, first, the need to set up an independent banking mediation ranging from banking associations. Second, the need to provide socialization and education to customers about banking alternative dispute resolution. Third, having made revisions to the Bank Indonesia Regulation No. 8/5/PBI/2006 About Mediation Banking .
Keywords : Bank Indonesia Banking Mediation, Customer Protection

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

09 06. 113 (0018)

Penerbit

Pekanbaru : Universitas Riau - Fakultas Hukum - Hukum Acara Pidana., 2013

Deskripsi Fisik

vii, 90 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

09 06. 113 (0018)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

HUKUM PERDATA BISNIS

Info Detail Spesifik

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Pernyataan Tanggungjawab

Daus

Versi lain/terkait

Lampiran Berkas

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