CD Skripsi

Hubungan Kualitas Interaksi Perawat Terhadap Kepuasan Pasien

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Patient satisfaction is one of the indicators in assessing the quality of hospital services. The effort to improve quality of health care in hospital is to improve the nursing services in nursing care. This study aimed to determine the relationship between patient’s satisfactions with quality of nurse’s interaction with patient in Petala Bumi Hospital Pekanbaru. Research design of this study was descriptive correlation with cross sectional study. Sample in this study was 105 patients. This study used simple random sampling. Data were collected by using questionnaires consist of two questionnaires to measure interactions of nurses and patient’s satisfaction. Data analised used was univariate and bivariate analize. To measure the correlation between variables che square test was used. The results of this study explained that all of the six aspects of care, ability, attitude, appearance, attention, action, and accountability had relationship with patient’s satisfaction was the nurse’s ability with ρ value (0,017) < α (0,05); nurse’s attitude with ρvalue 0,006< α (0,05); and nurse’s attention with ρvalue 0,017< α (0,05). It can be concluded that good interaction between nurses and patients can promote patient’s satisfaction. Nurse’s ability to provide clear information about patient health using great attitude and attention will impact on patients’ satisfaction.
Keywords : Nurses-patients interaction, Quality of nursing care, Patient Satisfaction.
Bibliography : 37 (2004-2015)

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

11 01. 117 (0095)

Penerbit

Pekanbaru : Universitas Riau – FKP- Ilmu Keperawatan., 2017

Deskripsi Fisik

xii, 56 hlm.; ill.; 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

NONE

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU KEPERAWATAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

WINDA

Versi lain/terkait

Lampiran Berkas

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