CD Tesis

Inovasi Pelayanan Publik Di Kecamatan Mandau Kebupaten Bangkalis Tahun 2016

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Public service is an important element in improving the quality of social life in any society. In general service is an effort made by a group or a person or bureaucracy to provide assistance to the community in order to achieve a certain goal. Kecamatan is an organization that lives and serves the life of the community. In carrying out the duties of the government of the kecamatan apparatus performs the functions of governance such as the administration of government, development, society including in carrying out the duties of the ministry.
The formulation of the problem in this research is how the implementation of public service innovation in Mandau Sub-district of Bengkalis Regency during 2016. The purpose of research is to know and analyze the innovation of service and what factors become supporting and inhibiting service quality at Sub Mandau Bengkalis Regency Year 2016. The research was conducted in Mandau Sub-district of Bengkalis Regency. This research uses qualitative method with case study as research strategy with number of informants amounted to 18 people.
The result of the research shows that service innovation in Mandau Sub-district of Bengkalis Regency in 2016 can be seen from Mandau District's effort to make changes to improve the quality of its service, starting from the improvement of its apparatus ability through education and training to the improvement of organization performance through innovations in service by speeding up service to the community through Motor Service Shuttle Service, forming a game area (corner of the child) when long waiting for children not to get bored and can enjoy the game that has been provided, social networking as a path of delivering services. The factors supporting the innovation of public services in the District of Mandau Bengkalis Year 2016 is the attitude of mutual encouragement among fellow employees, the implementation of meetings korrdinasi, the existence of planting awareness within each employee, the facilities that help employees in carrying out their duties to serve and the attitude polite, courteous and friendly service provided by the concierge. While the inhibiting factors are the absence of a service section that specifically handles services, limited resources apatur who have knowledge and ability in the field of information and technology, still limited office equipment to store important files, limited raw materials and equipment in the manufacture of ID cards owned by Disdukcapil Kabupaten Bengkalis and still the discovery of a society that does not take care of its population administration directly.

Keywords: Service Innovation, Quality Service, District Mandau

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

10 06. 217 (0011)

Penerbit

Pekanbaru : Universitas Riau- PASCASARJANA- Ilmu Politik., 2017

Deskripsi Fisik

Xii, 160 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

10 06. 217 (0011)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PASCASARJANA (MAGISTER) ILMU POLITIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

sherly

Versi lain/terkait

Lampiran Berkas

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