CD Skripsi
Penerapan E-Government Dalam Pelayanan Publik Di Kecamatan Bukit Raya Kota Pekanbaru
The implementation of e-government in Bukit Raya District is the implementation of public services using information and communication technology in providing services to the community. This aims to make it easier to administer, obtain the information needed, involve community participation to encourage increased development as a form of public service transparency. This study aims to find out how the application of e-government in public services in Bukit Raya District and its supporting and inhibiting factors. The theory used is aspects of e-government development by Indrajit namely three indicators that influence the implementation of e-government: Support, Capacity, and Value. The study uses qualitative research with a case study approach and the required data both primary and secondary are obtained through observation, interview and documentation techniques to further analyze the data with the interactive model of Miles and Huberman. The results of this study indicate that, firstly the application of e-government in public services carried out was quite optimal but not evenly distributed, this result was measured from the aspect of e-government development. Second, the supporting factors for the implementation of e-government in public services in Bukit Raya District are human resources, facilities and infrastructure, while the inhibiting factors are socialization and network disruption.
Keywords: Implementation, E-Government, Public Services
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