CD Skripsi

Perlindungan Konsumen Dalam Pelayana Air Minum Pdam Tirta Indragiri Kabupaten Indragiri Hilir

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ABSTRACT
This study discusses about consumer protection in drinking water services
of PDAM Tirta Indragiri Hilir in Indragiri Hilir Regency, consumer protection is
all efforts that ensure legal certainty to provide protection to consumers. As an
institution that provides public services and also at the same time aims to obtain
profits, the Regional Drinking Water Company is required to be able to provide
the best service for its customers, by providing customer rights as regulated in
Law Number 8 of 1999 concerning Consumer Protection. The PDAM must always
improve its services by taking steps both internally and externally to provide legal
protection for its customers. The purpose of writing this skipsi is, first, to find out
the implementation of the responsibility for the service of PDAM Tirta Indragiri
Hilir to the community in Indragiri Hilir Regency, secondly to know the PDAM's
responsibility towards customers who are disadvantaged by water services by
PDAM Tirta Indragiri Hilir.
The type of legal research used by the author is a type of sociological
legal research that is research that wants to see the correlation between law and
society, so as to reveal the effectiveness of the validity of law in society. This
research was conducted at the Regional Water Company of Tirta Indragiri Hilir,
Indragiri Hilir Regency. Sociological legal research uses primary data and
secondary data, while the population and samples are parties related to the
problem under study, namely the PDAM Tirta Indragiri Hilir and the community
as consumers of PDAM Tirta Indragiri Hilir. The technique of collecting data in
this study was library research, interviews and questionnaires.
From the results of this study the author concludes that the responsibility
of the businessman of PDAM Tirta Indragiri Hilir in providing clean water needs
in Indragiri Hilir Regency has not been carried out optimally, the availability and
needs of water in Indragiri Hilir Regency are still difficult to do, the form of
responsibility carried out by the Actor The business of PDAM Tirta Indragiri
Hilir which has caused losses to the community is by installing Pam Plow Meter
and Browsing, installing the Water Meter (WM) for the parent and will replace
several subscription Water Meter connections, will cooperate with PT Setia
Mandala Surabaya for water treatment and with PT Nafarij Jakarta and PT POS
Indonesia (Persero) Tembilhan Post Office to improve the quality of technologybased
performance.
Keywords : Consumer Protection - Regional Water Company Tirta Indragiri
Hilir - Consumer

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

09 04. 120 (0003)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Hukum - Pidana., 2020

Deskripsi Fisik

xv, 47 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

09 04. 120 (0003)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

HUKUM PERDATA BISNIS

Info Detail Spesifik

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Pernyataan Tanggungjawab

Daus

Versi lain/terkait

Lampiran Berkas

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