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Kualitas Pelayanan Kartu Tanda Penduduk Elektronik (Ktp-El) Di Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Indragiri Hilir

This research is based on the quality of service in population and civil registration services in Indragiri Hilir Regency. The purpose of this study was to analyze the quality of services in electronic population and civil registration services in the Indragiri Hilir district. This research uses a qualitative research method approach. Primary data were obtained directly through interviews from key informants, namely the Head of the Population and Civil Registration Office of Indragiri Hilir Regency, who played the role of Section Chief in the Making of KTP-el of the Population and Civil Registration Office of the Indragiri Hilir District Community (Petitioners) in Indragiri Hiilir Regency. Secondary data were obtained from research documents. The results showed that the analysis of human resources was known to be sufficient. The service process provided by officers is known that: The Population and Civil Registry Administration Office of Indragiri Hilir Regency has not yet fulfilled adequate service facilities such as limited service space for many service rooms. Administrative administration is still slow. This is due to the limited number of employees. Discipline of employees in carrying out their duties is still not good. There are still employees who come not on time. Still, officers were found to be less consistent in determining rest hours. Regarding the assurance dimension, it can be concluded that the guaranteed time of service and guarantee of service costs is good enough but has not provided satisfaction to the community as service users. There were cases of officers who still collected fees from the applicant. Officers who still provide services also behave unfairly and are still discriminating.

Keywords: Service Quality, Customer Satisfaction for making KTP-el

Ketersediaan
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Perpustakaan Universitas Riau 10 02. 220 (0008)
10 02. 220 (0008)
Tersedia
Informasi Detail
Judul Seri
-
No. Panggil
10 02. 220 (0008)
Penerbit
Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi.,
Deskripsi Fisik
xii, 120 hlm.; ill.: 29 cm
Bahasa
Indonesia
ISBN/ISSN
-
Klasifikasi
10 02. 220 (0008)
Tipe Isi
-
Tipe Media
-
Tipe Pembawa
-
Edisi
-
Subjek
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Info Detail Spesifik
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Pernyataan Tanggungjawab
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