CD Skripsi

Strategi Pelayanan Bidang Kelistrikan Oleh Pltd Di Kecamatan Mandah Kabupaten Indragiri Hilir

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Service strategyisanactiontakenbythe Regency and PLTD District Mandah PLN in increasingelectricityservicetothecommunity in theDistrictof Mandah. fieldservicestrategyby PLTD in Mandah District has problems in providingelectricityservices, the problem isthatthere are stillmanypeoplefromtheDistrictof Mandah have not gottenelectricitynetwork, electricityserviceisstill 14 hours, theservicesprovided are convoluted, frequentpowercutsandsranasandpranainadequate. The purposeofthis study istofindouthowtheelectricityservicestrategybythe Mandah District PLTD andtofindouttheinhibitingfactorsoftheelectricityservicestrategybythe PLTD in the Mandah District. Thistypeofresearchisqualitativewith a case study approach. Collectionof data neededbothprimaryandsecondary data iscollectedthroughinterviews,observationsanddocumentation,thenanalyzedsothatconclusionscanbedrawnfromexistingresearchproblems. The resultsofthis study foundthattheelectricityservicestrategybythe Mandah District PLTD, namely, themarketingstrategy in theformofRelationshipMarketingconductedbyeach Mandah District PLTD has beenmaximized in providingsocializationtothecommunity, Superior Customer Service Strategy superior) carriedoutbyeach PLTD Mandah Sub-district has not beenmaximized,Unconditionalserviceguaranteesorextraordinaryguarantesstrategiescarriedoutby Mandah Sub-district PLTD are alreadymaximum, efficientcomplainthandlingstrategiescarriedoutbyVillage PLTD Bekawanand Khariah Mandah havebeenmaximized in handlingcommunitycomplaints, while Igal Village PLTD has not beenmaximized, Performance improvementstrategiescarriedoutbyBekawanand Igal Desa PLTD havebeenmaximized in enhancingwork, while PLTD Khariah Mandah Sub-districtis not optimal, andMenerwhethertheQualityFunctionDeployment (QFD) carriedoutbythe Mandah District PLTD has beenmaximized, itiscausedbyseveralinhibitingfactorsnamely, natural andenvironmentalconditions, inadequateinfrastructureandaggressionsothatthestewardshipstrategyoftheelectricitysectoris not wellimplemented .
Keywords: Service Strategy, Electricity

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03. 120 (0024)

Penerbit

Pekanbaru : Universitas Riau-Fisip-Ilmu Administrasi Publik., 2020

Deskripsi Fisik

viii, 137 hlm.; ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 03. 120 (0024)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

SASTRIA

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