CD Skripsi

Efektivitas Mediasi Dalam Penyelesaian Sengketa Antara Konsumen Listrik Dengan Pelaku Usaha (Pln) Pada Badan Penyelesaian Sengketa Konsumen Provinsi Riau

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ABSTRACT
The State of Indonesia is a State of Law. These provisions mean that the
Indonesian state is a democratic rule of law based on the Pancasila and the 1945
Constitution, upholds human rights, and guarantees all citizens at the same time
their positions in the law and government are good
The government makes policies and programs in the supply of electricity
controlled by the state in its implementation carried out by PT. PLN (Persero) as
a state-owned enterprise. The implementation of electricity supply business was
formed based on Law number 30 of 2009 concerning electricity. However, in its
implementation a lot of law violations occur. Along with the development of
electricity development accompanied by the emergence of a variety of problems
surrounding the electricity sector in Indonesia. One of them is a business actor
(PLN) that does not carry out its obligations to consumers and vice versa. To
support government policies and programs in resolving consumer disputes, the
government has established a non-litigation judicial body based on the Consumer
Protection Act, namely the Consumer Dispute Settlement Agency (BPSK)
specifically handling consumer problems with business actors through channels
outside the Court.
The purpose of writing this thesis, namely; First, to find out the
effectiveness of mediation in the resolution of disputes between electricity
consumers and business actors (pln) at the Riau provincial consumer dispute
resolution body, Second; know the factors that become obstacles in the
effectiveness of mediation in the resolution of disputes between electricity
consumers and business actors (pln) at the riau provincial consumer dispute
resolution body, Third find out what efforts are being made to overcome obstacles
in mediation in dispute resolution between electricity consumers and business
actors (pln) at the Riau Province Consumer Dispute Resolution Agency
From the results of the research based on three problem formulations it
can be concluded, First, mediation in dispute resolution between consumers and
business actors (PLN) at the Riau provincial consumer dispute resolution body is
not yet effective. the role of the Riau provincial consumer dispute resolution body
should be used as a forum for dispute resolution in order to provide legal
protection to both parties. secondly, the mediation process in resolving disputes
between electricity consumers and business actors (pln) at the Riau provincial
consumer dispute resolution body still has obstacles in terms of financial,
operational and existence of the consumer dispute resolution agency itself. And
must be able to be used as a container in providing legal certainty to both parties.
third hope that the consumer dispute resolution body can work optimally and
consumers and business actors obtain legal certainty in dispute resolution, it must
be separated between dispute resolution through litigation (court) and dispute
resolution through the consumer dispute resolution agency
Keywords: Effectiveness-Consumer Dispute Resolution Agency-Mediation-PLN

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

09 04. 120 (0094)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Hukum – Pidana., 2020

Deskripsi Fisik

x, 66 hlm.; ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

09 04. 120 (0094)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

HUKUM PERDATA BISNIS

Info Detail Spesifik

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Pernyataan Tanggungjawab

Daus

Versi lain/terkait

Lampiran Berkas

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