CD Skripsi
Tanggung Jawab Toko Jejaktapak Pada Perjanjian Jual Beli Online Dalam Memenuhi Hak-Hak Konsumen
Internet-based sale and purchase transactions have reformed the sale
and purchase transactions that occur conventionally, where transactions between
business actors and consumers that were originally carried out directly become
indirect transactions. One of the growing online buying and selling transaction
sites in Indonesia is Shopee. The Government and Shopee site administrators have
guaranteed consumer rights through the law, but there are still many cases of
consumers who are disadvantaged in these online transactions. The issues
discussed are first, regarding how the Implementation of Business Actors'
Responsibilities in the online sale and purchase agreement in protecting
consumer rights, and secondly the Efforts to Protect Consumer Rights in the
Online Purchase Agreement.
This thesis research method uses the type of sociological legal research.
Sociological law research is research that wants to see the correlation between
law and society, so that it can reveal the effectiveness of law enforcement in
society. This research is descriptive. The data used are primary and secondary
data, namely directly through respondents (field), Law Number 8 of 1999
Concerning Consumer Protection, legal journals and books relating to research.
This data analysis is done qualitatively and deductive conclusions are drawn.
From the results of research conducted by the author, found that many
consumers are harmed as a result of not being able to return goods or funds to
goods that do not match received. So there needs to be a change in the service of
JejakTapak Toko to improve its services significantly so that consumers are
satisfied with the service. Consumers also need to be more careful in shopping
online.
Keywords: Responsibility - Online Shopping
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