CD Skripsi
Perlindungan Hukum Terhadap Peserta Bpjs Kesehatan DiRumah Sakit Ibu Dan Anak Eria Bunda Kota Pekanbaru
This study aims to determine the implementation of legal protection related to
the rights of patients of BPJS health participants in obtaining health services and
knowing the constraints and efforts of the hospital in implementing health services
BPJS Health in at the Mother and Child Eria Bunda Pekanbaru City hospital. The
research method used is a descriptive sociological juridical method, where the
research data is obtained from field study and library research, the data analysis is
done qualitatively.
Based on the results of the study, legal protection for BPJS Health participants
at the Mother and Child of Eria Bunda Pekanbaru City hospital viewed from the
aspect of regulation has not been protected by its rights as service consumers, as a
participant of the Health Insurance Agency (BPJS) which has been regulated in the
Law on Health Insurance Agency (BPJS), National Social Security System (SJSN)
and regulations other related. In its implementation there are still shortcomings, such
as lack of information guarantees for the health suffered by BPJS participant patients,
lack of guarantees for the safety, comfort and safety of BPJS participants, lack of
givingquality health services in accordance with professional standards and
operational procedure standards, and the lack of providing guarantees to patients the
freedom to claim harmed rights granted by the hospital againstBPJS Health
participants which cause the services provided to BPJS Health participant patients are
not optimal.
There are still obstacles faced by the Eria Bunda Mother and Child hospital
and the Health Insurance Agency in providing health services to participants the
Health Insurance Agency. however, there have been several efforts made by the
Mother and Child Eria Bunda hospital and the Health Insurance Agency to fulfill the
rights of participants the Health Insurance Agency including providing quality
services according to the standards that have been establisheddetermined according to
the needs of patients participating in the Health BPJS, increasing the number of
health facilities I as a reference BPJS holders. Provide education, and dissatisfaction
of BPJS participants can be done by submitting to the existing Ethics & Law
Committeeat the Eria Bunda Mother and Child hospital and can make complaints to
the BPJS.
Keywords : Legal Protection, Participants of BPJS Health, Hospital
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