CD Tesis

Akuntabilitas Pelayanan Publik Pada Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Kampar

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Bad bureaucratic practices, such as uncertainty in services, illegal fees, and neglect of the rights and dignity of citizens, are still often found in public bureaucratic practices, as well as many convoluted procedures, not transparent, and uncertainty of time and costs. This study aims to see the accountability of employees in the civil registration service of Kampar district in carrying out or providing services to the community in managing ID cards, family cards and other management. As well as seeing obstacles in public services provided by employees. This research use desciptive qualitative approach. Primary data was obtained directly through interviews from informants, namely the Head of the Kampar Regency Population and Civil Registration Service, the Head of the Data Utilization and Service Innovation Division, and the Sekai Population Identity. The results show that the accountability of public services at the Population Service of Kampar Regency is still not effective, where the Population Service of Civil Registration Attempts to Provide accountable services so that the public is easy to carry out all forms of management but there are still many deficiencies in terms of quality, performance and policy standards. This is due to several obstacles, such as limited financial resources, human resources, facilities and infrastructure, and the lack of good communication. The results of this study indicate that in order to achieve a good public service accountability in the Civil Registration Service of Kampar Regency, a very optimal effort from the implementation of all forms of management is straightforward, responsive service, careful service, and human resources. who can compete in this digital era. Provide adequate facilities and infrastructure in order to provide comfort to the community in the management of kk, ektp and others. Key Words: Accountability, Public Service

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

10 02. 220 (0047)

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi., 2020

Deskripsi Fisik

x, 93 hlm,; ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

10 02. 220 (0047)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU ADMINISTRASI

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

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