CD Tesis

Inovasi Pelayanan Jasa Pengiriman Paket Pada Pt. Pos Indonesia (Persero) Pekanbaru

---

This research background is motivated by the era of globalization and the industrial revolution that requires humans to always eork quickly and precisely. In all forms of work carried out based on technology so that creativity and innovation is an absolute urgency to do. Service becomes one of the main object that is consantlychanging according to the development of the times and existing technology. User satisfaction is one indicator of the success of services performed both in public and private sector organization. The research purpose was to determine the innovation of package delivery the innovation of package delivery services at PT. Pos Indonesia (Persero) Pekanbaru. This research uses a qualitative research method approach. Primary data obtained directly through interviews form informants, namely service managers, service staff, couriers, and the community. The research results indicate that the implementation of package delivery service innovation in PT. Pos Indonesia (Persero) Pekanbaru has not yet achieved the expected results, where in the implementation there are still constraints in the form of availability of adequate internet networks in each region so that access in the use of the FastPost application is still not achieved with maximum.
Key words : innovation, service, delivery service

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

10 02. 220 (0048)

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi., 2017

Deskripsi Fisik

xii, 100 hlm,; ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

10 02. 220 (0048)

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

ILMU ADMINISTRASI

Info Detail Spesifik

-

Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar