CD Skripsi

Perbandingan Kualitas Layanan Jasa Reparasi Kapal Di Galangan Kapal Pps Bungus Dan Ppi Kambang Sumatera Barat

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Abstract
Pps Bungus shipyard and PPI Kambang is one of the centers of ship maintenance
and repair activities in West Sumatra that only actively serves the maintenance
and repair activities of ships, be it wooden ships or fiberglass vessels. This study
aims to find out and assess the quality of ship repair services at PPS Bungus and
PPI Kambang shipyards based on eight variables of service quality according to
Nurwanti (2016), Sugiarto and Sudjana (2004). To find out the matters related to
the purpose of the research, interviews were conducted on the port, ship owners /
skippers, artisans. The interview refers to the quality of service according to
Nurwanti (2016), Sugiarto and Sudjana (2004). The results of the interview are
weighted using the Likert scale. The implementation of ship repair services at pps
bungus shipyard and PPI Kambang in accordance with the established Standard
Operational Procedure (SOP).
Keywords: Shipyard, Ship Repair, Ship Repair Service Quality According to
Nurwanti (2016), Sugiarto and Sudjana(2004) Good Category,
Quality of Ship Repair Services According to Nurwanti (2016),
Sugiarto and Sudjana(2004) Satisfied Category.
1) Students of Fisheries and Marine Faculty, Riau University
2) Lecturer of Fisheries and Marine Faculty, University of Riau

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

04 05. 121 (0004)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Perikanan Dan Ilmu Kelautan - Pemanfaatan Sumberdaya Perairan., 2021

Deskripsi Fisik

ix, 79 hlm.; ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

04 05. 121 (0004)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PEMANFAATAN SUMBERDAYA PERIKANAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

Daus

Versi lain/terkait

Lampiran Berkas

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