CD Skripsi

Analisis Tingkat Pencapaian Kinerja Kesyahbandaran Pelabuhan Perikanan Samudera Bungus Dengan Metode Six Sigma

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ABSTRACT
Office of harbourmaster in Bungus Oceanic Fishing Port is one of the stakeholders
who plays an important role in fulfilling licensing administration and ship safety. The
performance office of harbourmaster is said to be good if service users are satisfied
with the services provided. This study aims to observe and analyze the performance
of the PPS Bungus office of harbourmaster. The study was conducted on 13 August –
20 August 2020 using a survey method. The level of service user satisfaction is
calculated by the service performance method and the service quality is analyzed
using the DMAIC (Define, Measure, Analyze, Improve and Control) from six sigma.
The results showed that the satisfaction level of the office of harbourmaster service
users was 91,079%, so it can be seen that there is still 8,921% user dissatisfaction
with performance. The service performance of the PPS Bungus office of
harbourmaster is at the level of 2,9 sigma with DPMO 89200, which means that the
service performance is in a good category but there are still some attributes that need
to be improved so that it approaches sigma 6,0. The order of dimensions from the
lowest is tangible, assurance, empathy, responsiveness and reability. The attribute
that has the lowest level of satisfaction is about “timeliness of service” to the office of
harbourmaster service users.
Keywords:Office Of Harbourmaster; Servperf; Six Sigma
1) Students of the Faculty of Fisheries and Maritime Affairs , Riau University
2)Lecturer in the Faculty of Fisheries and Maritime Affairs , University of Riau

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

04 05. 121 (0006)

Penerbit

Pekanbaru : Universitas Riau – Fakultas Perikanan Dan Ilmu Kelautan - Pemanfaatan Sumberdaya Perairan., 2021

Deskripsi Fisik

ix, 79 hlm.; ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

04 05. 121 (0006)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PEMANFAATAN SUMBERDAYA PERIKANAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

Daus

Versi lain/terkait

Lampiran Berkas

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