CD Skripsi

Studi Komparatif Kualitas Pelayanan Perizinan Dalam Jaringan Dan Luar Jaringan Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Padang

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This study aims to provide an analysis of the comparison of the quality of
licensing services for the online system and the manual system at the Department
of Investment and One Stop Services (DPMPTSP) in Padang City. In thit study
using qualitative research methodswith purposive sampling technique. Sources of
data used in this study include primary data and secondary data, with data
collection techniques carried out through observation, interviews and
documentation. the location of the research was carried out at the Department of
Investment and One Stop Integrated Service, Padang City. The theory used to
analyze in this study is ServQual Alanezi et al theory which consists of 6
dimensions of reliability, responsiveness, security / privacy, customization,
information, and Ease of use (ease of use). From the results of this study it is
known that, the quality of licensing services at DPMPTSP Padang City with the
offline system is better than the online system service, therefore people still
choose to come directly to DPMPTSP Padang City to get licensing service
directly because it is considered easier and clear. Licensing using the online
system is deemed not able to fully answer the needs of the community, one of the
reasons is the too long process of having to register through two applications, and
the time for issuing permits which is still the same as the Offline system. So that
there is no significant difference in the online and offline licensing process.
Keywords: licensing, service quality, online system, manual system.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03.121 (0004)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Ilmu Administrasi Publik., 2021

Deskripsi Fisik

viii, 85 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 03.121 (0004)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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