CD Skripsi
Kinerja Dinas Pemadam Kebakaran Dan Penyelamatan Kota Pekanbaru
The performance of the Pekanbaru City Fire and Resue Service in impro the
capital of Riau Province and a center of trade. Therefore, Pekanbaru City is
growing and its development progress is getting faster every year. With the rapid
development of Pekanbaru City, the risk of fire is increasing. The population of
Pekanbaru City is getting denser, buildings are being built more and more,
industry is growing so that there is a danger of fire and if a fire occurs it needs
special handling. The Pekanbaru City Fire and Rescue Service as an
implementing element of the Regional Government has a main task in carrying
out regional government affairs in the field of fire and disaster management based
on the principles of autonomy and assistance tasks. The research was conducted
based on problems that occurred in the implementation of fire and rescue disaster
management carried out by the Pekanbaru City Fire and Rescue Service. The
purpose of this study was to analyze the performance of the Pekanbaru City Fire
and Rescue Service and identify factors that hinder performance. The research
method used is descriptive qualitative with data collection techniques, namely
interviews, observation and documentation. Performance appraisal based on
Dwiyanto's theory, namely productivity, service quality, responsiveness,
responsibility and accountability. Factors that hinder performance are human
resources, facilities and infrastructure and budget. Based on research, the
performance of the Pekanbaru City Fire and Rescue Service is still not running
optimally, targets are not fulfilled, officers are late in providing services to the
community, insufficient budget allocations, and inadequate facilities and
infrastructure exist so that it can be concluded that the performance of the Fire
Department and Rescue of Pekanbaru City has not gone well.
Keyword : Perfomance, Fire and Rescue Department, Public Department
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