CD Skripsi

Kualitas Pelayanan Administrasi Pada Pasien BPJS Di Rumah Sakit Umum Daerah Kabupaten Rokan Hulu

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The research was conducted at the Home Sick General Area of Distric Rokan Hulu,
with the aim of knowing the quality of administrative service for BPJS patients at
Home Sick General Area of Rokan Hulu and to find out what are the factors that
hinder the quality of administrative services at Home Sick General Area of Rokan
Hulu. The problem of this research is the administration of Home Sick General Area
of Rokan Hulu administration carried out by home sick employees in the process of
providing services to the community, there are still service providers who are stalling
for time so that the administration is not carried out time and results in less than
optimal services so that people lose their trust in public serviceproviders. This is
mostly prevalent in BPJS patients. Selection of informants using purposive sampling
technique with data collection technique include: observation, interview, and
documentation. The results of the study indicate that the quality of administrative
services for BPJS patients in Home Sick General Area of Rokan Hulu is still not
optimal, administrative services for BPJS patients at Home Sick General Area of
Rokan Hulu are still not optimal, this is because there are still employees who do not
understand how to operate computers properly so that the data input process is still
late in the predetermined time even though the rumah sakit employees have received
training. The attitude of employees in providing services is still not maximal in
providing services to BPJS patients. There are still differences between BPJS and
general patients, especially when waiting for the queue for treatment. Therefor, the
community uses the rumah sakit services more than the home sick swasta belonging
to the area.
Key word: Quality service , BPJS Health , Home Sick

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03.121 (0039)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Ilmu Administrasi Publik., 2021

Deskripsi Fisik

x, 95 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 03.121 (0039)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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