CD Skripsi

Kualitas Pelayanan Sistem Penyediaan Air Minum (Spam) Di Kabupaten Siak

---

The quality of a service will provide a comfort for the community if it is comply
applicable with the standards so that it can increase community satisfaction.
Tthe main task of the UPTD Drinking Water Supply System is to manage the
facilities and infrastructure of the system in order to provide services to meet the
needs of good drinking water to the community in accordance with prevailing
laws and regulations. The purpose of this study was to determine the quality of
service and the factors inhibiting of the quality of service of the Drinking Water
Supply System in Siak Regency. The theoretical concept in this research uses the
theory from Lenvine (Sabarudin, 2015) such as: responsiveness, responsibility
and accountability. This research using qualitative methods with a
phenomenological approach by using purposive sampling method with techniques
such as: data collection interviews, observation, and documentation. The results
of this research indicate that the service quality of the Drinking Water Supply
System in Siak Regency is still not optimal because there are still sub-districts that
have not been reached by the pipeline network of the UPTD of Drinking Water
Supply System in Siak Regency. This is what makes the quality of this service not
yet reach excellent service quality. The factors inhibiting are the lack of training
on the ability of officers and the availability of insufficient tools.
Keywords: Service Quality, System, Drinking Water

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

01 03.121 (0054)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Ilmu Administrasi Publik., 2021

Deskripsi Fisik

ix,94 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

01 03.121 (0054)

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

-

Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar