CD Tesis

Analisis Kepuasan Pengguna Sistem Informasi Manajemen Sekolah Di SMA Mutiara Harapan PT.RAPP, Pangkalan Kerinci Pelalawan

---

School has an educational institution has always develop themselves in
order to improve their learning and teaching quality given to their customer.
Technology is playing an important role for society amidst Covid-19 pandemic
situation. Covid-19 has initiated a sudden and dramatic digital transformation in
almost all areas, to include education. One of digital transformations real
example is the use of online school information system that has many functions,
such as saving, processing, and distributing various information from school to
all stakeholder. This research aims to understand dominant factors that
contributes to stakeholder satisfaction in SMA Mutiara Harapan PT.RAPP,
Pangkalan Kerinci. The samples of respondents were divided into three different
groups. They are group of teachers, students, and parents. The total respondents
are 183 respondents.
This research was done by quantitative approach where the process of
data collection used a survey method. The measurement of customer satisfaction
was determined by five factors that being used in End User Computing
Satisfaction. Basically, there are five factors being measured, content, accuracy,
format, ease of use, and timeliness. Customer satisfaction is measured by
comparing expectations score to perceptions score from each factors mentioned.
The result showed that there are significant difference between the level of
customer expectation and perception for all factors measured in this research.
This result indicates that the customer satisfaction was not achieved according to
the customer satisfaction definition and concept. Continuous improvement is
definitely needed to achieve customer satisfaction in the future.
Based on the average of expectation scores, it concludes that accuracy is
the most contributed factor that affect stakeholder satisfaction, in the other hand
format is the least contributed factor that affect stakeholder satisfaction. The
average of perception scores also showed the same result where accuracy is the
most contributed factor and format is the least contributed factor to stakeholder
satisfaction.
Keywords: Customer Satisfaction, School Information System, Stakeholder

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

10 04. 221 (0036)

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi Pendidikan., 2021

Deskripsi Fisik

xv, 139 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

10 04. 221 (0036)

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

ADMINISTRASI PENDIDIKAN

Info Detail Spesifik

-

Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar