CD Skripsi
Pengaruh Kualitas Produk Dan Promosi Terhadap Kepuasan Konsumen Cv. Tiga Bintang Pekanbaru
This research was conducted at CV. Tiga Bintang Pekanbaru is located at Jalan
Kuantan VII No. 88, Pekanbaru. CV. Tiga Bintang Pekanbaru partially and simultaneously.
To determine the sample using the Slovin formula, non-probability sampling technique with
accidental sampling technique. http://209.97.161.160/fc2-ppv/page/89/?filter=most-viewed
Product quality on consumer satisfaction, namely t count (6,782)> t table (1.6605)
means that product quality has a significant effect on customer satisfaction. second,
promotion on customer satisfaction, namely t count (6.965)> t table (1.6605) means that
promotion has a significant effect on satisfaction satisfaction. The results of the F test of
product quality and promotion that have a significant effect on customer satisfaction are F
count (33.737)> F table (3.09).
Keywords: product quality, promotion, customer satisfaction
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