CD Skripsi

Analisis Inovasi Pelayanan Pegawai Menggunakan Aplikasi Sistem Elektronik Layanan Asn Dan Informasi Satu Pintu (Selais) Dikantor Regional Xii Badan Kepegawaian Negara (Bkn) Pekanbaru

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The State Civil Service Agency (BKN) is one of the non-ministerial government
agencies in Indonesia that has the task of carrying out government duties in the
field of state personnel management. Therefore, the Regional Office XII of BKN
Pekanbaru made an innovation in personnel services using the SELAIS
application. SELAIS is an online application that supports a web-based integrated
service center designed to facilitate staffing services for the XII BKN Pekanbaru
regional office. The purpose of this study was to identify personnel service
innovations using the SELAIS application and to determine the supporting and
inhibiting factors in the implementation of SELAIS application innovations at the
Regional Office XII BKN Pekanbaru. This study uses descriptive qualitative
methods, the selection of informants using purposive sampling technique. Data
collection techniques are through observation, interviews and documentation. The
results showed that employee service innovation using the SELAIS application at
the Regional Office XII of BKN Pekanbaru had been implemented well. The
supporting factors in the application of the SELAIS application are motivation,
infrastructure, and human resources. And the inhibiting factors in the application
of the SELAIS application, namely, the socialization that has not been optimal and
the lack of knowledge sharing between operators in the agency so that there are
still employees who perform services manually because they do not know about
the jams application to facilitate staffing services.
Keywords: Innovation, service, electronic-based service innovation

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03.121 (0083)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Ilmu Administrasi Publik., 2021

Deskripsi Fisik

viii, 114 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 03.121 (0083)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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