CD Skripsi

Pembuatan Kartu Keluarga Dan Kartu Tanda Penduduk Di Kecamatan Tualang Kabupaten Siak (Studi Kasus Pelayanan Publik Tahun 2018)

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This study aims to determine the quality of public services at the
Tualang District Office, Siak Regency, the supporting and inhibiting factors of
service at the Tualang District Office, Siak Regency. This research method is
descriptive research with a qualitative approach. Qualitative descriptive research
is research that aims to describe and describe events and phenomena that occur in
the field and present data in a systematic, factual, and accurate manner regarding
the facts or phenomena that occur in the field. Data was collected by means of
observation, interviews, and documentation. Researchers used source
triangulation to check the validity of research data. Data analysis in this study uses
three components consisting of data reduction, data presentation, and drawing
conclusions. The results of this study indicate that the quality of public services at
the Tualang District Office, Siak Regency, has been implemented properly.
However, there are several indicators that have not worked in accordance with the
wishes of the community, including the inconvenience of the service place
including incomplete facilities and infrastructure, the lack of expertise of
employees in using service aids, and the unfriendliness of employees in the
service process. The inhibiting factors for the implementation of public services at
the Tualang District Office, Siak Regency, are the lack of employee resources and
the lack of infrastructure. While the supporting factors are the enthusiasm that
employees give to each other, holding a coordination meeting or some kind of
evaluation every three months and then providing an instillation of awareness to
serve the community sincerely and in accordance with conscience. Another
supporting factor is the existence of facilities in the form of tools to facilitate the
service process.
Keywords : Quality of Public Service, public service.

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 02.121 (0135)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Ilmu Pemerintahan., 2021

Deskripsi Fisik

xii, 64 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 02.121 (0135)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU PEMERINTAHAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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