CD Skripsi

Efektivitas Pelayanan Online Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Pekanbaru

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Online service is one of the service procedures carried out by the
Pekanbaru City Population and Civil Registry Service in serving the needs of the
community when they want to take care of population administration which was
formed based on the decision of the Head of Service Number 208 of 2019, namely
regarding the formation of public service innovations in the form of a Sipenduduk
website and the decision of the head of service number 43 of 2020 concerning the
formation of public service innovations in the LAGU application. To realize an
effective public service process, a service process that is fast, easy, cheap, and
straightforward is required. However, in the process of running this online
service, there are still several factors that become obstacles in an effort to realize
effective services, namely the lack of awareness of dukcapil services to the needs
of the people of Pekanbaru City who take care of population administration. , lack
of readiness of facilities and infrastructure as well as human resources owned by
the Agency, and socialization of online services to less active people. This study
aims to determine the effectiveness of online services carried out by the
Department of Population and Civil Registration of Pekanbaru City. The
theoretical concept that the researcher uses is the theory of effectiveness
according to Mahmudi 2019. By using qualitative research methods and data
collection techniques based on interviews, observation and documentation. The
results of the research that the author can, namely the implementation of online
services, there are still several factors that become obstacles experienced by the
Department of Population and Civil Registration of Pekanabaru City, so that
online services implemented have not been effective.
Keywords: Effectiveness, Online Services, Population Administration

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

01 03.121 (0139)

Penerbit

Pekanbaru : Universitas Riau – FISIP - Ilmu Administrasi Publik., 2021

Deskripsi Fisik

ix,111 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

01 03.121 (0139)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ADMINISTRASI PUBLIK

Info Detail Spesifik

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Pernyataan Tanggungjawab

ELFITRA

Versi lain/terkait

Lampiran Berkas

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