CD Tesis

Kinerja Pelayanan Publik Pada Kantor Kesyahbandaran Dan Otoritas Pelabuhan (KSOP) Kelas IV Bagansiapiapi

---

This study aims to find out how the performance of public services
at the harbor and port authority offices (KSOP class IV Bagansiapiapi. And
what are the factors that affect the performance of public services at the
harbor and port authority office (KSOP) class IV Bagansiapiapi
The data analysis used is descriptive qualitative analysis
recommended by Miles and Huberman (1992), namely: Data Reduction,
Data Presentation, and Conclusions and Verification of Results. Data
collection techniques with observation, interviews (structured and indepth
with informants), and documentation.
The results of the research show that the Performance of Public
Service Performance at the Port Authority and Class IV Bagansiapiapi Port
Authority has been carried out as it should. of the 14 (fourteen) indicators
used according to Moeheriono (2012:163), namely, there are 13 (thirteen)
indicators that are good (as it should be) but there is one indicator that is
not good, namely the Environmental Comfort indicator, this is related to the
availability of facilities the existing facilities in the working area of the Port
Authority (KSOP) Class IV Bagansiapiapi office, namely Haling Island,
Sinaboy and BuluHala. And the factors that affect the performance of public
services at the Port Authority Port Authority Office (KSOP) class IV
Bagansiapiapi are on the Individual Factor, namely Ability and Expertise,
on the Psychological Factor is the Attitude, Personality and Learning and
Motivation factor while the Organizational Factor is Resources, Leadership
and Awards .
Keyword : Public Organization, Service, Performance

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

10 02. 221 (0035)

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi., 2021

Deskripsi Fisik

xiii, 140 hlm.: ill.: 29 cm

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

10 02. 221 (0035)

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

ILMU ADMINISTRASI

Info Detail Spesifik

-

Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar