CD Skripsi

Analisis Kualitas Pelayanan Terhadap Kepuasan Jemaah Umrah Di Pt.Smeva Holiday Pekanbaru

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This study aims to explain and determine the extent of the influence of service quality on the satisfaction of umrah pilgrims at PT. Smeva Holiday Pekanbaru both simultaneously and partially and also see which variables have a dominant influence on the satisfaction of Umrah pilgrims. The independent variables used in this study are Tangible, Reliability, Responsiveness, Assurance and Empathy. While the dependent variable is the satisfaction of the pilgrims. The location of this study is PT. Smeva Holiday Pekanbaru. The sampling technique uses Probability Sampling with a sample size of 150 respondents.
From the results of the F test that has been carried out, it shows that the service quality variables consisting of Tangible, Reliability, Responsiveness, Assurance and Empathy have a joint influence on the satisfaction of Umrah pilgrims with a sig. F value of 0.000

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2101111621

Penerbit

Pekanbaru : Universitas Riau FISIPOL Usaha Perjalanan Wisata., 2025

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2101111621

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

upw

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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