CD Tugas Akhir

Sistem Informasi Pengaduan Berbasis Website Untuk Meningkatkan Kepuasan Pelanggan Di Pt.Telkom Akses

---

PT Telkom Akses is a company engaged in network infrastructure and telecommunications services in Indonesia. One of the main challenges it faces is the customer complaint process, which is still handled manually through call centers, SMS, and WhatsApp. These methods are ineffective in managing high complaint volumes and do not provide transparent information regarding complaint statuses. This study aims to design and develop a web-based customer complaint information system to facilitate the digital recording, handling, and reporting of complaints. The system development follows the waterfall method, with system modeling using Unified Modeling Language (UML), including Use Case Diagrams, Sequence Diagrams, and Class Diagrams. The system is developed using the PHP programming language and a MySQL database. The implementation results show that this system significantly enhances the efficiency of complaint handling, providing faster and more accurate information to customers the company can offer more responsive and structured services, positively impacting customer satisfaction.

Keywords: Customer Satisfaction, Complaints ,Information System, PT Telkom Akses, Website.

---

Ketersediaan

Informasi Detail

Judul Seri

-

No. Panggil

2203036395

Penerbit

Pekanbaru : Universitas Riau FMIPA D3 Manajemen Informatika., 2025

Deskripsi Fisik

-

Bahasa

Indonesia

ISBN/ISSN

-

Klasifikasi

2203036395

Tipe Isi

-

Tipe Media

-

Tipe Pembawa

-

Edisi

-

Subjek

D3 MANAJEMEN INFORMATIKA

Info Detail Spesifik

-

Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

Komentar

---

Anda harus masuk sebelum memberikan komentar