CD Skripsi

Evaluasi Pelayanan Perekaman E-Ktp Pemilih Pemula Menjelang Pemilihan Umum 2024 Di Kota Pekanbaru

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Ownership of e-KTP is a classic issue that often occurs in Indonesia. Approaching general election day especially for new voters, ownershipof e-KTP is very needed.. However, in Pekanbaru City there are still people who have not recorded their e-KTP ahead of the voting day. In addition, the Pekanbaru City Government asked the Pekanbaru City Population and Civil Registry Office to immediately accelerate the printing of e-KTP for first-time voters. This study aims to analyze and describe the e- KTP recording service for new voters ahead of the general election in Pekanbaru City. This study uses the service theory by Zeithaml, Berry, and Parasuraman which uses 5 indicators, namely tangible, reliability, responsiveness, assurance, and empathy. The application of the method used in this study is a descriptive qualitative research method. With data collection techniques, namely interviews, observation, and documentation. The results of this study are that the e-KTP recording service for new voters ahead of the general election by the Pekanbaru City Popilation and Civil Registry Office is good with the implementation of innovayions that can increase the number of e-KTP recordings, namely outreach efforts. However, there are still several factors that need to be fixed or improved, namely the public awareness, employee accuracy, and technical and operational constraints in outreach efforts.

Keywords :Service, e-KTP, New Voters

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

2101112656

Penerbit

Pekanbaru : Universitas Riau FISIPOL Administrasi Publik., 2025

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

2101112656

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU ADMINISTRASI PUBILK

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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