THE EFFECT OF BRAND IMAGE AND SERVICE QUALITY ON CUSTOMER SATISFACTION AT J&T EXPRESS BOTANIA 2, BATAM CITY By: Bella Cilcilia Putri Email : [email protected] Supervisor : Endang Sutrisna Business Administration Study Program, Department of Administrative Sciences Faculty of Social and Political Science, Riau University, Pekanbaru, Indonesia Bina Widya Campus Jl. HR. …