CD Tugas Akhir

Prosedur Kerja Pramusaji Molecule Gastro Bar Di Hotel Novotel Pekanbaru

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Novotel Hotel Pekanbaru is one of the best four-star hotels in Pekanbaru with a strategic location. It is equipped with a bar called Molecule Gastro Bar which provides excellent beverage service, shown by the small number of guest complaints against Molecule Gastro Bar Novotel Pekanbaru compared to several other hotels. The implementation of these services is carried out by the waiter in accordance with the standards that have been applied. The purpose of this research was to determine the implementation and obstacles that occurred during the process of working procedures while being carried out by the waiters. This research uses a qualitative method with a descriptive approach to describe the actual situation by collecting information data directly from the field. The key informants of this research are FBM Novotel Pekanbaru and Bar Supervisor Novotel Pekanbaru. This research uses the technique of collecting informations by observations, interviews and documentation. By deriving out the results of this study, it can be inferred that the implementation of the bar waiter's work procedures has been going well in accordance with the SOP.
Keywords: Implementation, SOP, Bar, service, waiter

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801110758

Penerbit

Pekanbaru : Universitas Riau –FISIP– ILMU ADMINISTRASI BISNIS., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801110758

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PARIWISATA

Info Detail Spesifik

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Pernyataan Tanggungjawab

nadya

Versi lain/terkait

Lampiran Berkas

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