PT Telkom Akses is a company engaged in network infrastructure and telecommunications services in Indonesia. One of the main challenges it faces is the customer complaint process, which is still handled manually through call centers, SMS, and WhatsApp. These methods are ineffective in managing high complaint volumes and do not provide transparent information regarding complaint statuses. This s…
The advancement of information technology has had a significant impact on the way various institutions operate, including in the area of complaint management. The Department of Manpower currently still uses manual methods to manage complaints, which presents several weaknesses that can affect the efficiency and convenience of the process for both employees and staff. These issues include diffic…
The Balai Besar Pengawas Obat dan Makanan (BBPOM) in Pekanbaru plays a crucial role in supervising the circulation of pharmaceuticals and food products, including the issuance of Import Certificates (SKI) and Export Certificates (SKE). However, the current manual process of managing SKI and SKE often leads to various obstacles, administrative errors and difficulties for users (business actors) …
A digital archive management system is an information system used to manage, store, and access documents electronically to make them more efficient, fast, and organized. At the Meteorology, Climatology, and Geophysics Agency of Riau Province, the previous archiving process was still done manually and was not integrated so that it often caused obstacles in document tracing, data duplication, and…
The Food and Drug Supervisory Agency (BBPOM) in Pekanbaru requires a more efficient, objective, and integrated employee performance assessment system to improve the quality of public service. This study develops a web-based employee performance information system to address issues found in the previous manual process, such as data duplication and delayed reporting. The system was built using PH…
The development of information technology has a big impact on the way various agencies work, including in terms of processing complaints. PT. Icon Plus currently their Network Disruption Complaint System can only be done on their social media and they do not have their own complaint website. By using a complaint system through a website with PHP programming language and MySQL database can provi…
Balai Besar Pengawas Obat dan Makanan (BBPOM) in Pekanbaru requires an effective digital tool to enhance communication with the public regarding product complaints and information services. This study aims to design a mobile application, the Information System for Consumers (SIOKE), to assist the public in submitting complaints, tracking complaint status, filling out a digital guest book, and a…
This research aims to create an online programming-based health history screening data processing information system design application, the place of this research is located in Payakumbuh City, aimed at detecting the risk of disease types from disease risk symptoms by sending a list of questions in the form of health history categories and daily consumption patterns of each BPJS health partici…
The development of information technology today has had a major influence on the way various agencies work, including in terms of managing letter archives. At the Pangean District Religious Affairs Office, the letter archiving process is still done manually. This method has a number of weaknesses such as the difficulty of searching for letters, the potential for damage to archives, and ineffici…
Archiving at the Riau University Library UPT still uses limited information technology. Currently, the activity still uses Google Drive and File Manager. This study aims to create a website-based archiving information system to facilitate the work of the substance of the Riau University Library UPT. This study uses the waterfall method in creating its information system and modeling using UML (…
ABSTRACT Home cleaning service is a cleaning service that can be ordered online through a mobile application. This service offers a variety of options at different price levels, depending on the type and scope of service requested. The main purpose is to assist families or individuals with busy routines who lack the time to clean or regularly maintain their homes, especially vacant houses, to …
ABSTRACT The advancement of information technology has driven digital transformation across various sectors, including the culinary industry. Rajo Coffee, a growing coffee shop in Pekanbaru, faces operational challenges due to its reliance on manual systems for transactions, inventory management, and financial reporting. These issues include long queues during peak hours, transaction recording…
ABSTRACT EMP Bentu Ltd – EMP Korinci Baru Ltd is an entity engaged in the energy sector, particularly in natural gas, and is currently carrying out various important projects on-site. In monitoring the progress of these projects, the company still relies on WhatsApp and email, which leads to difficulties in tracking progress, risks of miscommunication, and scattered documentation. This resea…
The Central Bureau of Statistics (BPS) of Riau Province, particularly in the Human Resources (HR) Division, still encounters issues in managing letter archiving, which is currently handled manually. This condition hinders the speed of document retrieval and reduces work efficiency. This research aims to design and develop a web-based E-Archive information system to assist administrators and ope…
Supervision of unregistered food and beverages is important to protect the public from risky products. BBPOM Pekanbaru presents a web-based information system as a means of fast and easy complaints for the public. This system facilitates reporting of suspicious products and assists officers in managing reports efficiently. This innovation is expected to increase collaboration between the public…
Digital transformation is now a crucial factor in improving the efficiency of company operations, including in terms of partner and vendor registration. Currently, PT Kuala Lumpur Kepong Dumai still relies on a manual system that is prone to errors and often causes process delays. Therefore, this Final Project aims to design and build a web-based online registration information system. This sys…
This final project discusses the development of a website-based information system for displaying and managing video advertisements at Awal Bros Panam Hospital. This website is used to display promotional video advertisements for the hospital or videos about education from hospital doctors. The video advertisement website information system focuses on displaying video advertisements and set…
Efficient asset management is crucial for construction companies like PT. Rifansi Dwi Putra, which owns various heavy machinery and operational vehicles. Currently, asset management is still conducted manually, which hampers efficiency, increases the risk of errors, and delays decision-making. Therefore, the author designed and developed a web-based asset management information system using the…
ABSTRACT A web-based construction project management system was developed to assist in the management of construction projects. The method used is Research and Development (R&D) with prototype development method. This application is designed to facilitate project management in monitoring, reporting progress and bookkeeping of construction projects. Testing is done in two ways, namely blackbox …
ABSTRACT The dissemination of information related to mosque da’wah activities—such as religious lecture schedules, event registration, and general announcements—is often done manually through social media. This process typically takes about 2–3 minutes daily and may lead to delays or errors in communication. To address this issue, this study aims to design and develop a mosque da�…