CD Skripsi

Manajemen Pelayanan Rumah Sakit Umum Daerah (Rsud) Kota Dumai

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Abstract
The hospital is one of the organizations in the service sector that is engaged in
efforts to improve public health. In addition, the hospital as oe of the subsystems
of health services provides two types of services for the community, namely health
services and administrative services. Therefore, as a hospital service institution, it
is required to improve its service quality management continuously and
continuously in various fields of service provided. So the Dumai City Hospital
should be able to provide good service to pattiens with planned management for
class B classified hospitals. The purpose of this study was to find out how the
management of outpatient services in the field of pregnancy at the Regional
General Hospital in Dumai City. This research method uses qualitative research
methods with data collection thechniques using primary data and secondary data
obtained from the results of observations, interviews, and documentation that the
researcher analyzed in obtaining the data. This study uses the theory of Ratminto
about service management, namely planning, implementation, and coordination.
The results of the study indicate that the service managementof the Dumai City
Regional Public Hospital still has obstacles in its services such as training of
workers who have not all received training, budget, facilities and infrastructure.
Keywords: Service Management, RSUD in Dumai City

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Availability

Detail Information

Series Title

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Call Number

1801111086

Publisher

Pekanbaru : Universitas Riau - FISIP - Ilmu Administrasi Publik., 2023

Collation

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Language

Indonesia

ISBN/ISSN

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Classification

1801111086

Content Type

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Media Type

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Carrier Type

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Edition

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Subject(s)

Ilmu Administrasi Publik

Specific Detail Info

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Statement of Responsibility

puja

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