CD Skripsi

Pelayanan Publik Bidang Perizinan: Studi Pada Pembuatan Surat Izin Mengemudi (Sim) C Di Satuan Penyelenggaraan Administrasi Kecamatan Tualang Kabupaten Siak Tahun 2022

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Service activities are the process of fulfilling service needs in accordance with the Law. Public services can be categorized as effective if the public gets easy service with short, fast, precise and satisfying procedures. The success of public services is determined by the government's ability to improve the work discipline of service officers. In the Regulation of the Chief of the Republic of Indonesia National Police Number 9 of 2012 Article 52 Paragraph 2 Concerning Driving Licenses, it is stated that the authority to issue SIM to the public is the Chief of Police in each respective region and is delegated to the Head of the Traffic Unit.
The large number of people who do not have a driving license when the Tualang District Police conducted a raid makes this matter need more attention from the Tualang District Satpas, are there any things in the service that make people not have a license when riding a motorbike. This study uses a Descriptive research method with a qualitative approach. This study uses the theory of the principles of public service according to Dr.drs.Ratminto,m.pol.admin, where there are principles that must be considered in the implementation of government services and licensing, namely: 1) Empathy, 2) procedural limitations, 3) clarity of service procedures, 4) minimizing requirements, 5) clarity of authority, 6) transparency of costs, 7) certainty of schedule, 8) validity period of permits, 9) clarity of rights and authorities and 10) complaint handling, according to the author's analysis based on the results of the study, the implementation of public services at the Tualang District Satpas has been fairly good, all of these points have been running quite well according to the theory of the principles of public service, but there are still several aspects that will be a reference for making changes to improve, especially regarding the punctuality of the Tualang District service, the accuracy of the duration of this service time is fairly good, but there are several obstacles such as: the absence of service officers on site, and limited facilities and infrastructure in the service so that people who make SIMs need a relatively longer time, this does not always happen but when the queue is busy SIM making is quite a lot, this makes people wait relatively long, not in accordance with the specified duration.
Keywords: Public services, Licensing, Driving License

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1801110596

Penerbit

Pekanbaru : Universitas Riau FISIPOL Ilmu Pemerintahan., 2025

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1801110596

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU PEMERINTAHAN

Info Detail Spesifik

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Pernyataan Tanggungjawab

Mutia

Versi lain/terkait

Lampiran Berkas

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