CD Skripsi
Pelaksanaan Izin Usaha Mikro dan Kecil (IUMK) Gratis di Kecamatan Sukajadi Kota Pekanbaru
The implementation of free Micro and Small Business License (IUMK) in Sukajadi District which entered into force since February 2015 has been applied successfully. The reason behind this is that the government has issued policy to facilitate the administration of Micro and Small Business License (IUMK) from the district head and the urban village head. In line with the mission of the central goverment in simplifying the licensing process, the mayor of Pekanbaru has created free Micro and Small Business License (IUMK) program. This research was done to determine how the implementation of free Micro and Small Business License in Sukajadi District and what factors affect the implementation of IUMK in Sukajadi District.
This descriptive research was conducted using quantitative method. This research used the dimensional theory of service quality by Agus Dwiyanto consisting of the attitude of officers, procedures, time, facility, and fee of the service. The techniques used in this research are observation, interview, documentation, and litterature study using descriptive analysis technique.
These results indicate the implementation of micro and small business license (IUMK) in the district has qualified Sukajadi. It is characterized by an attitude IUMK officers who have been good and friendly, service procedures simple and clear, time of completion of services in accordance with existing standards, and the cost of information and services that meet existing standards. Moreover, the existence of a reliable Apparatus Resources and community awareness are supporting the implementation of micro and small enterprises in the District Sukajadi be good.
Keywords: Implementation, Business License, Service
Tidak tersedia versi lain