Food and Beverage Product (Kitchen Department) is one of the departments in the hotel that has a very large role. This section is in charge of providing food for hotel guests. The quality of the food produced must be improved. Therefore, every hotel must have a strategy to improve the quality of the food that will be produced. This study aims to determine the quality of food products by the kit…
The influence of Covid-19 has greatly impacted the world of hospitality, many hotels in Indonesia are currently experiencing a slump, including hotels in the city of Pekanbaru. One of the four-star hotels in the city of Pekanbaru is the Grand Elite Hotel Pekanbaru which is located at Jl. Riau, Riau Business Center Complex, Pekanbaru City. Hotel room cleanliness is the top priority and the best …
Grand Elite Hotel Pekanbaru is the first luxury international business hotel in the Malay heritage city of Pekanbaru (Riau), Sumatra island from Core Hospitality International which offers customers a unique and extraordinary experience with a very comfortable, affordable and irresistible choice, while "It's the EXTRA THOUGHT that makes all the difference" is Motto. If the guest who stays does …
Standard profession of waiters is an effort in the form of providing services with a special reference that serves as a guide so that all activities run smoothly. In standardizing waiters in the food and beverage department, Mutiara Merdeka Hotel has four main standards, namely appearance standards, attitude and personality standards, competency standards in the field of expertise and waiters' …
The sous chef plays a big role in the operational responsibilities that take place in the kitchen, especially in optimizing the remaining raw materials. The main or second income center of most hotels is food and beverage, professional processing of the food and beverage department cannot be separated from the ability and expertise of a cook. Food processing in hotels is the responsibility of t…
The City of Pekanbaru provides many accommodation places with fairly good facilities, with a strategic location and abundant varities. Many types of accommodation have developed in Pekanbaru City, one of which is a five-star hotel, especially the Hotel Pangeran Pekanbaru which is a four-star hotel. This study aims to determine the implementation of the washing cycle in the laundry section at th…
The Reservation Section which is affiliated with the Telephone Operator at the Front Office Department of Grand Rocky Hotel Bukittinggi has the main task of handling the guest room reservation process. The Reservation Section certainly has procedures that are used as guidelines in serving guest room reservations. Therefore, the authors are interested in examining the implementation of a room re…
Patisserie (Pastry And Bakery) is a product that is produced through various processes in the form of cakes and breads. Patisseries products are usually made based on available formulas or recipes, in addition to recipes and raw materials, pastry equipment and supplies also have a very important role in supporting the success of pastry products at Pangeran Hotel Pekanbaru. This research was con…
Image is a comprehensive assessment by consumers, guests, or customers of a hotel or company that has an impact on whether or not consumers are satisfied with the services provided by the hotel or company. The purpose of this research is to find out the efforts of Marketing Manager in building the image of Evo Hotel Pekanbaru. This research use a qualitative method with a descriptive approa…
Tourism is one sector that helps improve the country's economy, tourism provides various tourist activities and service facilities, one of which is restaurants, restaurants as a place for guests to get food and beverage services. In the pandemic era, the implementation of good sanitation hygiene is an effort to maintain trust and satisfy consumers, in addition to having to maintain and pay atte…
The etiquette and appearance of the waiter are an important part in improving the hotel's image. The ethical standards and appearance standards that must be applied by every restaurant waiter. This study aims to determine the ethical implementation and appearance of restaurant waiters at Grand Central Hotel Pekanbaru. This study uses a qualitative method with a descriptive approach. Data collec…
During Covid-19 pandemic, the hospitality world received a very large negative impact on the rules for reducing activities outside the home which caused the decline in the income of various hotels in Indonesia. Fox Harris Hotel Pekanbaru is a four-star international class hotel that implements various kinds of service procedure innovations in tackling situations such as those that occur due to …
Storage of foodstuffs is a very important thing to pay attention to because basically foodstuffs are easily damaged, especially if they are stored irregularly, in an unclean room, and not maintained properly which will affect the quality and quality of the product. Paying attention to the method of storing foodstuffs, both raw and cooked, is a priority to be carried out in accordance with exist…
This research purpose to determine how to manage of kitchen equipments in the kitchen Grand Jatra Hotel Pekanbaru. This research to discuss about what kind of kitchen equipment’s classfication, how to manage storage of kitchen equipment, how to ordering some kitchen equipments in Grand Jatra Hotel Pekanbaru. An ordering some tools, it will start by conduct a budget meeting, make a purchase re…
One of the mainstay attractions in Kuantan Singingi Regency, Batang Koban Seven Level Waterfall Tourism Object is located in Lubuk Ambacang Village, Hulu Kuantan District. This study aims to determine how the management of facilities at the Seven Levels Batang Koban Waterfall Tourism Object. Management has 4 functions, namely planning, organizing, implementing, supervising. Facilities are suppo…
This study aims to find out how the Main Duties of Front Office Department Operators at Grand Rocky Hotel Bukittinggi. This study discusses the main duties of a telephone operator, starting from what are the duties of a telephone operator in general at Grand Rocky Hotel Bukittinggi, SOPs in becoming a telephone operator and which are the main tasks of telephone operators, both handling telephon…
Research was carried out in April 2021, with the title: Implementation of Ecotourism Principles on Solop Beach, Indragiri Hilir Regency. This study aims to find out how to apply the principles that have been carried out in the Solop Beach Ecotourism Object Area. This study uses qualitative methods to obtain primary and secondary data where data collection is done by means of interviews, observa…
One of the benchmarks for increasing regional tourism is the number of tourist visits. As a result, a variety of tourist attractions must be developed in order to attract people to travel. In order to increase tourist visits, it is necessary to have a real role from the output of the selection of Bujang and Dara in carrying out tourism promotion by coordinating and collaborating with tourism en…
Kampar Regency is one of the regencies in Riau Province which has so many natural factors with tourism potential as well as various beautiful natural panoramas, customs and culture with various Hindu-Buddhist historical relics. One of them is the Tourism Village of Kampung Patin Koto Mesjid, Kampar Regency. The Tourism Village of Kampung Patin Koto Mesjid is a fostered village that has succeede…
Novotel Hotel Pekanbaru is one of the best four-star hotels in Pekanbaru with a strategic location. It is equipped with a bar called Molecule Gastro Bar which provides excellent beverage service, shown by the small number of guest complaints against Molecule Gastro Bar Novotel Pekanbaru compared to several other hotels. The implementation of these services is carried out by the waiter in accord…