PT Telkom Akses is a company engaged in network infrastructure and telecommunications services in Indonesia. One of the main challenges it faces is the customer complaint process, which is still handled manually through call centers, SMS, and WhatsApp. These methods are ineffective in managing high complaint volumes and do not provide transparent information regarding complaint statuses. This s…
The advancement of information technology has had a significant impact on the way various institutions operate, including in the area of complaint management. The Department of Manpower currently still uses manual methods to manage complaints, which presents several weaknesses that can affect the efficiency and convenience of the process for both employees and staff. These issues include diffic…
The Balai Besar Pengawas Obat dan Makanan (BBPOM) in Pekanbaru plays a crucial role in supervising the circulation of pharmaceuticals and food products, including the issuance of Import Certificates (SKI) and Export Certificates (SKE). However, the current manual process of managing SKI and SKE often leads to various obstacles, administrative errors and difficulties for users (business actors) …
A digital archive management system is an information system used to manage, store, and access documents electronically to make them more efficient, fast, and organized. At the Meteorology, Climatology, and Geophysics Agency of Riau Province, the previous archiving process was still done manually and was not integrated so that it often caused obstacles in document tracing, data duplication, and…
The Food and Drug Supervisory Agency (BBPOM) in Pekanbaru requires a more efficient, objective, and integrated employee performance assessment system to improve the quality of public service. This study develops a web-based employee performance information system to address issues found in the previous manual process, such as data duplication and delayed reporting. The system was built using PH…
The development of information technology has a big impact on the way various agencies work, including in terms of processing complaints. PT. Icon Plus currently their Network Disruption Complaint System can only be done on their social media and they do not have their own complaint website. By using a complaint system through a website with PHP programming language and MySQL database can provi…
Balai Besar Pengawas Obat dan Makanan (BBPOM) in Pekanbaru requires an effective digital tool to enhance communication with the public regarding product complaints and information services. This study aims to design a mobile application, the Information System for Consumers (SIOKE), to assist the public in submitting complaints, tracking complaint status, filling out a digital guest book, and a…
This research aims to create an online programming-based health history screening data processing information system design application, the place of this research is located in Payakumbuh City, aimed at detecting the risk of disease types from disease risk symptoms by sending a list of questions in the form of health history categories and daily consumption patterns of each BPJS health partici…
The development of information technology today has had a major influence on the way various agencies work, including in terms of managing letter archives. At the Pangean District Religious Affairs Office, the letter archiving process is still done manually. This method has a number of weaknesses such as the difficulty of searching for letters, the potential for damage to archives, and ineffici…
Archiving at the Riau University Library UPT still uses limited information technology. Currently, the activity still uses Google Drive and File Manager. This study aims to create a website-based archiving information system to facilitate the work of the substance of the Riau University Library UPT. This study uses the waterfall method in creating its information system and modeling using UML (…
The Central Bureau of Statistics (BPS) of Riau Province, particularly in the Human Resources (HR) Division, still encounters issues in managing letter archiving, which is currently handled manually. This condition hinders the speed of document retrieval and reduces work efficiency. This research aims to design and develop a web-based E-Archive information system to assist administrators and ope…
Supervision of unregistered food and beverages is important to protect the public from risky products. BBPOM Pekanbaru presents a web-based information system as a means of fast and easy complaints for the public. This system facilitates reporting of suspicious products and assists officers in managing reports efficiently. This innovation is expected to increase collaboration between the public…
Digital transformation is now a crucial factor in improving the efficiency of company operations, including in terms of partner and vendor registration. Currently, PT Kuala Lumpur Kepong Dumai still relies on a manual system that is prone to errors and often causes process delays. Therefore, this Final Project aims to design and build a web-based online registration information system. This sys…
This final project discusses the development of a website-based information system for displaying and managing video advertisements at Awal Bros Panam Hospital. This website is used to display promotional video advertisements for the hospital or videos about education from hospital doctors. The video advertisement website information system focuses on displaying video advertisements and set…
Efficient asset management is crucial for construction companies like PT. Rifansi Dwi Putra, which owns various heavy machinery and operational vehicles. Currently, asset management is still conducted manually, which hampers efficiency, increases the risk of errors, and delays decision-making. Therefore, the author designed and developed a web-based asset management information system using the…
Kecamatan Pangkalan Kuras adalah salah satu kecamatan yang berada di bawah naungan pemerintah Kabupaten Pelalawan dan juga merupakan salah satu contoh desa yang menggunakan sistem dalam proses Sistem absensi pada kantor camat Pangkalan Kuras saat ini perlu memerlukan pembaharuan sistem yang baru. Karena dengan hal ini akan berdampak sangat baik bagi kantor dilihat dari sisi efisien, efektif, da…
The rapid development of digital technology has driven the need for efficient data management systems, including in the field of infrastructure. The Public Works, Spatial Planning, Housing, Settlement Areas, and Land Affairs Office (PUPRPKPP) of Riau Province faces challenges in providing accurate and up-to-date information regarding road inventory through its website. Outdated data and limited…
The advances in internet technology have brought significant changes in various aspects of life, including the management of attendance administration. Indragiri Hulu District Police, which still uses manual attendance methods, faces a number of challenges. The data recapitulation process takes a long time, the risk of losing physical documents is high, and data is often inaccurate due to recor…
The inventory information system is a system used in the warehouse to record all incoming and outgoing goods. For the goods inventory system in "Inventory of goods at the Pangkalan Kuras sub-district office using QR Code" currently the inventory system running is still manual and has many weaknesses and shortcomings, causing the performance of the sub-district office to be efficient. The aim of…
The web-based new vehicle credit calculator application is designed to facilitate cars purchase transactions at PT. Toyota Astra Finance Duri, both on credit and in cash, while assisting administrators in organizing customer data more systematically. The development of this application is based on data collected through observations at the research location, interviews with employees, and liter…