Analisis Pengaruh E-Service Quality Dan Kepercayaan Terhadap Kepuasan Dan Loy…

The development of information technology is increasingly advanced making customer more selected in choosing a product or service they want. Companies are competing to get the attention of customers, so that customers come back to repeat purchases in the service and product sectors. To improve services for Participants, BPJS Ketenagakerjaan developed a technology – based service, which is use…