Pengaruh Kinerja Layanan Dan Persepsi Harga Terhadap Kepuasan Pelanggan Dan L…

The Study aims to determine the effect of service performance and price perception on costumer satisfaction and costumer loyalty on PT. Lion Air in Pekanbaru. The population in this study include costumer who use the service on PT. Lion Air in pekanbaru, totaling 112 people. The sample was determined by using purposive sampling method. In this study the sample studied used a questionnaire …