Pengaruh Kualitas Pelayanan Dan Harapan Nasabah Terhadap Kepuasan Serta Loyal…

This study aims to analyze the effect of service quality and expectation on customer satisfaction and loyalty PT Bank Riau Kepri in Pekanbaru Region. And To analyze the effect of customer satisfaction on customer loyalty PT Bank Riau Kepri in Pekanbaru Region. Population in this research is society become individual product customer at PT Bank Riau Kepri in Pekanbaru Region as many as 80.000 pe…