CD Tesis

pelayanan pengaduan masyarakat melalui aplikasi peka oleh dinas kominfotiksan kota pekanbaru

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Abid Arrijal, NIM 2110247755, Public Complaints Service Through the Peka Application by the Pekanbaru City Kominfotiksan Service, supervised by Meyzi Heriyanto and Mayarni.
The increasing development of digital technology among the community today has made the Pekanbaru City Government utilize digital technology in the community complaint process called PEKA (Pekan Kita). The PEKA application has become the main platform for the Pekanbaru government in receiving various complaints from the community, this innovation is a digital-based service that functions as a community complaint application related to infrastructure conditions in Pekanbaru City starting from poor road conditions, accumulation of garbage that must be addressed immediately, city drainage conditions, and reporting any conditions that are considered to need to be fixed immediately by the government. The purpose of this study is to find out how the Public Complaints Service Through the Peka Application by the Pekanbaru City Kominfotiksan Service and to find out what are the inhibiting factors for the implementation of the Public Complaints Service Through the Peka Application by the Pekanbaru City Kominfotiksan Service. The theory used in this study is Service by Parasuraman in (Marzuq & Andriani, 2022) with indicators of Tangible Dimension, Reliability Dimension, Empathy Dimension, Assurance Dimension, and Responsiveness Dimension. This study uses Qualitative methods and data collection techniques in the form of interviews. The results of this study explain that the PEKA (Pekan Kita) Public Complaints Application can be implemented sustainably with the note that it includes several improvements to be more optimal in the future. The factors that inhibit the implementation of the Public Complaints Service Through the Peka Application by the Pekanbaru City Kominfotiksan Service are the lack of socialization about the PEKA application to the community and frequent maintenance of the application which disrupts the use of the application.
Keywords: Services, Public Complaints, PEKA

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Disponibilidad

Información detallada

Título de la serie

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Localización física

2110247755

Editorial

Pekanbaru : Universitas Riau – PASCA – Magister Administrasi Publik., 2025

Descripción física

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Idioma

Indonesia

ISBN/ISSN

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Clasificación

2110247755

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Tipos de medios

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Tipos de soporte

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Edición

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Materia(s)

ADMINISTRASI PUBLIK

Información específica

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Mención de responsabilidad

Rahmat

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