CD Skripsi

Studi Model Antrian M/M/M Dan Optimalisasi Pelayanan Teller Pada Bank Central Asia (BCA) KCU Soedirman Pekanbaru

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The research was conducted in Pekanbaru Bank Central Asia in order to determine significant differences the average number of customers and the average waiting time in both the system and the queue of Split Decision System. As well significance and probability of no customers in the system utilization teller services from Split Decision System in Bank Central Asia (BCA) KCU Soedirman Pekanbaru.
In this study using a comparative descriptive analysis by t test. The results of the test sample t test showed that there were significant differences in the average number of customers and the utility both in the system and in the queue of Split Decision System. This is indicated by the t value smaller than t table, and there is no significant average waiting time and the probability of the customer either do not exist in the system and in the queue of Split Decision System. This is indicated by the t value greater t table obtained. Number teller enabled to get the optimal cost is 7 teller for a transaction 20 million.
In order to improve services in serving customers, bank central asia recommended opening the channel a lot more in order to have more spac, but the function of the Split Decision System itself in retail banking is the only layout efficiency so that the queue does not extend

Keywords : queueing model, waiting time, utilization teller, dan Split Decision System

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

02 02.113 (0125)

Penerbit

Pekanbaru : Universitas Riau - FEKON - Manajemen., 2013

Deskripsi Fisik

ix, 62 hlm.;ill.; 29 cm

Bahasa

ISBN/ISSN

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Klasifikasi

02 02.113 (0125)

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

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Info Detail Spesifik

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Pernyataan Tanggungjawab

Dewa

Versi lain/terkait

Lampiran Berkas

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