Kualitas Layanan Perkreditan Pt. Bank Mandiri Cabang Pekanbaru Tuanku Tambusai

This research is motivated by Bank Mandiri Tuanku Tambusai as a State- Owned Enterprise (BUMN) which is an obligation to carry out a service, one of these services is credit services. In offering these services, an assessment is needed as an evaluation material, this spurs Bank Mandiri Tuanku Tambusasi to take over in improving the quality of these services. Several obstacles were encounte…