CD Tesis

Kualitas Pelayanan Publik Dalam Pembuatan E-Ktp Pada Bagian Kependudukan Dan Pencatatan Sipil Di Kantor Camat VII Koto Sungai Sarik

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This research is motivated by the low quality of public services in making
electronic identity card at the Population and Civil Registration Section at the
District Office VII Koto Sungai Sarik. The slow service period, lack of friendliness by
the officers, there are still many completed electronic identity cards, and the low
reliability of officers in the implementation of making electronic identity cards.
The purpose of this study is to evaluate the quality of public services and the
element that influence the reaction of electronic identity card at the District Office
VII Koto Sungai Sarik’s population and civil registration department. The research
method use is qualitative cese study reseach with a descriptive approach. Interviews,
observasion, and documentation were used data gathering strategis.the informant of
identified as the source of information in order to gather the required data in this
study. In this study, informant are people who have a thorough understanding of the
research problem. The number of patrisipants involved in this study can be many as
eight.
The result of this study suggest that public services in the population and civil
registration division at the VII Koto Sungai Sarik District Office are doing well in
terms of two metrics of responsiveness and and assurance. Meanwhile, the three
matric namely realibility, empathy, and tangibles, indicate that service quality
remaind poor. Human recources, collaboration eith the village government, as well
as unfulfilled facilities and infrastructure, are all contributing factors.
Key Words : Quality, Public Service, Electronic Idendtity Card

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Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

1810246960

Penerbit

Pekanbaru : Universitas Riau – Pascasarjana – Tesis Ilmu Administrasi., 2022

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

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Klasifikasi

1810246960

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

ILMU ADMINISTRASI

Info Detail Spesifik

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Pernyataan Tanggungjawab

FATAH

Versi lain/terkait

Lampiran Berkas

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