The Administrative Court (PTUN) of Pekanbaru, as a judicial institution that upholds the principles of transparency and accountability, requires an effective public service system, particularly in managing public complaints. However, the current manual complaint process is considered inefficient and may cause obstacles in handling reports accurately. This final project aims to design and develo…
PT Telkom Akses is a company engaged in network infrastructure and telecommunications services in Indonesia. One of the main challenges it faces is the customer complaint process, which is still handled manually through call centers, SMS, and WhatsApp. These methods are ineffective in managing high complaint volumes and do not provide transparent information regarding complaint statuses. This s…
The advancement of information technology has had a significant impact on the way various institutions operate, including in the area of complaint management. The Department of Manpower currently still uses manual methods to manage complaints, which presents several weaknesses that can affect the efficiency and convenience of the process for both employees and staff. These issues include diffic…
The Balai Besar Pengawas Obat dan Makanan (BBPOM) in Pekanbaru plays a crucial role in supervising the circulation of pharmaceuticals and food products, including the issuance of Import Certificates (SKI) and Export Certificates (SKE). However, the current manual process of managing SKI and SKE often leads to various obstacles, administrative errors and difficulties for users (business actors) …
A digital archive management system is an information system used to manage, store, and access documents electronically to make them more efficient, fast, and organized. At the Meteorology, Climatology, and Geophysics Agency of Riau Province, the previous archiving process was still done manually and was not integrated so that it often caused obstacles in document tracing, data duplication, and…
The Food and Drug Supervisory Agency (BBPOM) in Pekanbaru requires a more efficient, objective, and integrated employee performance assessment system to improve the quality of public service. This study develops a web-based employee performance information system to address issues found in the previous manual process, such as data duplication and delayed reporting. The system was built using PH…
The development of information technology has a big impact on the way various agencies work, including in terms of processing complaints. PT. Icon Plus currently their Network Disruption Complaint System can only be done on their social media and they do not have their own complaint website. By using a complaint system through a website with PHP programming language and MySQL database can provi…
Balai Besar Pengawas Obat dan Makanan (BBPOM) in Pekanbaru requires an effective digital tool to enhance communication with the public regarding product complaints and information services. This study aims to design a mobile application, the Information System for Consumers (SIOKE), to assist the public in submitting complaints, tracking complaint status, filling out a digital guest book, and a…
This research aims to create an online programming-based health history screening data processing information system design application, the place of this research is located in Payakumbuh City, aimed at detecting the risk of disease types from disease risk symptoms by sending a list of questions in the form of health history categories and daily consumption patterns of each BPJS health partici…
The development of information technology today has had a major influence on the way various agencies work, including in terms of managing letter archives. At the Pangean District Religious Affairs Office, the letter archiving process is still done manually. This method has a number of weaknesses such as the difficulty of searching for letters, the potential for damage to archives, and ineffici…
Archiving at the Riau University Library UPT still uses limited information technology. Currently, the activity still uses Google Drive and File Manager. This study aims to create a website-based archiving information system to facilitate the work of the substance of the Riau University Library UPT. This study uses the waterfall method in creating its information system and modeling using UML (…
This study aims to examine the effect of green accounting, environmental performance and CSR on financial performance moderated by corporate governance. Green accounting is measured using a dummy variable, environmental performance measured by PROPER and corporate social responsibility measured by GRI Standard 2021 on financial performance with corporate governance as a moderating variable. Thi…
ABSTRACT The development of sustainable energy needs demands innovation in the electricity generation system that is not only efficient, but also environmentally friendly and economical. Generator sets (gensets), although commonly used as backup power sources, still rely on fossil fuels that have a number of limitations such as high operational costs, emission pollution, and dependence on …
ABSTRACT The activity of moving goods or materials from one place to another is one of the important aspects that affect the overall efficiency and productivity in a factory. The designed mobile belt conveyor has a capacity that functions to move palm shell material to the screening machine. Therefore, a mobile belt conveyor design that has high flexibility and mobility is needed. And the …
ABSTRACT The Gardapati Prototype vehicle is a specially designed car aimed at achieving high energy efficiency. This study aims to analyze the steering and braking systems of the Gardapati Prototype vehicle using the Design for Assembly (DFA) approach. DFA is a method used to evaluate and simplify product designs to improve manufacturing and assembly efficiency. The analysis in this study foc…
ABSTRACT Indonesia is one of the largest coconut producers in the world, with coconut milk being one of its high-value derivatives. However, coconut milk is highly perishable and prone to degradation. To improve shelf life and product stability, the spray drying method is employed to convert liquid coconut milk into powder. Nevertheless, this process often encounters challenges such as wall de…
ABSTRACT Spray drying is an effective method to convert liquid coconut milk into powder; however, conventional cyclone separators still face challenges in particle separation efficiency due to re-entrainment phenomena. This study aims to design and analyze the performance of a cyclone separator modified with a Circumfluent Cyclone (CFC) configuration and the addition of a Convergent Vortex Fin…
ABSTRACT Spray drying is a widely used drying method to convert liquid feed into powder, especially for heat-sensitive materials such as coconut milk. However, this process often encounters the issue of wall deposition, where particles adhere to the drying chamber walls, reducing drying efficiency and product quality. This study aims to analyze the temperature and airflow velocity distribution…
ABSTRACT Implementation of development on a project scale has great potential for environmental damage to occur. The building and construction sector contributed approximately 32% of global energy consumption and 34% of energy-related carbon dioxide (CO2) emissions in 2023. There has been an increase in the average daily temperature of at least 0.74ºC per year over the past two decades with t…
ABSTRACT Oyster mushroom baglog waste can produce 1 to 2 tons of waste in one harvest cycle. This waste has a fairly high lignocellulose content so that it has the potential to be used as a basic material for making activated carbon. This study aims to determine the effect of variations in NaOH activation concentration on the adsorption capacity of activated carbon from baglog waste in rem…