Pengaruh Kualitas Jasa Terhadap Kepuasan Nasabah Dan Loyalitas Pada Bank BRI …

This study aims to determine the effect of service quality on customer satisfaction and customer loyalty for BRI Bank customers in the city of Pekanbaru. This study aims to determine the effect of service quality on customer satisfaction and customer loyalty in BRI Bank customers in Pekanbar. The number of samples in this study were 267 respondents as service users at BRI Bank. The approach us…