Analisis Pengaruh Kualitas Layanan, Kepercayaan, Word Of Mouth Terhadap Kepua…

This research is conducted at BPJS Ketenagakerjaan Pekanbaru Kota with purpose to analysis the Service Quality, Trust, and Word of Mouth against Customer Satisfaction and Loyalty. This research used primary and secondary data. Data collection techniques used in this research are questionnaire method, and interview. Research population in this research is customer BPJS Ketenagakerjaan Pekanbaru …