ABSTRACT It can be said that the implementation of public services for patients with BPJS health insurance at RSUD Dr. RM Pratomo is good, but it has not reached the minimum service standards expected based on Rokan Hilir Regent Regulation Number 35 of 2018 concerning Service Standards for the Regional General Hospital dr. RM Pratomo Bagansiapiapi City. The main problems in this study are: How…