Pengaruh e-trust dan e-service quality terhadap e-satisfaction dan e-loyality…

Technological advancements have led to a significant increase in internet access in Indonesia. The current technology and internet sophistication truly assist humans in fulfilling their needs, triggering rapid growth in the e-commerce industry in Indonesia. Numerous e-commerce platforms dominate the market, such as Tokopedia, Shopee, and Bukalapak. In 2021, Bank Indonesia recorded 31 million pe…